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Orders are processed within 24-48 hours, and delivery typically takes 3-5 business days for metro cities and 5-7 business days for non-metro and remote areas.
Once your order is shipped, you will receive a tracking number via email/SMS. You can use this to track your shipment in real-time.
If you receive a damaged, defective, or incorrect item, contact our support team at simpex@hotmail.com within 7 days of delivery. We will arrange a pickup and offer a refund or replacement.
No, returns for damaged or incorrect products are free of charge. Our team will arrange a pickup at no additional cost.
Refunds are processed within 5-7 business days after the returned item is received and inspected. The amount will be credited back to your original payment method.
For more queries, feel free to contact our customer support team!
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