Delivery & Return
Delivery Options Overview
Simpex ensures fast and reliable delivery of its products across India through its online store. With a seamless ordering process and trusted shipping partners, customers can enjoy hassle-free doorstep delivery of genuine photography and videography equipment.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Email
3. Wait for Your Order to Arrive
4. Unpack and enjoy genuine product
Delivery Policy
1. Shipping Coverage
We deliver Simpex products across India, ensuring accessibility to photography and videography enthusiasts nationwide.
2. Shipping Time & Processing
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Order Processing: Orders are processed within 24-48 hours of confirmation (excluding weekends and public holidays).
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Delivery Time:
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Metro Cities: 3-5 business days
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Non-Metro Cities & Remote Areas: 5-7 business days
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Custom Orders or Bulk Purchases: May take additional time, subject to stock availability.
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3. Shipping Charges
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Free Shipping: Available on orders above ₹X,XXX (if applicable).
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Standard Shipping Charges: A nominal shipping fee applies for orders below the free shipping threshold, calculated at checkout.
4. Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email/SMS to monitor your shipment in real-time.
5. Delivery Partner & Handling
We work with reputed courier partners to ensure safe and timely delivery. However, unforeseen delays due to weather conditions, strikes, or other logistical issues may occur.
Return & Refund Policy
1. Eligibility for Returns
We accept returns under the following conditions:
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The product is damaged, defective, or incorrect upon arrival.
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The return request is raised within 7 days of delivery.
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The product must be in original packaging, unused, and with all accessories/manuals included.
2. Non-Returnable Items
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Products damaged due to mishandling or improper use.
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Items without original packaging or missing accessories.
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Used or tampered items (except in case of defects).
3. How to Request a Return?
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Initiate a Return: Contact our customer support team at [support@simpex.com] or call [customer support number] with your order details.
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Approval & Pickup: Once approved, our logistics team will arrange a pickup from your address.
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Inspection & Refund: After receiving and inspecting the returned item, we will process your refund or replacement within 7-10 business days.
4. Refund Process
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Refunds are issued via original payment method (Credit/Debit Card, UPI, Bank Transfer, etc.).
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Processing time: 5-7 business days after return approval.
5. Replacement Policy
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If you receive a damaged or incorrect item, you can request a replacement instead of a refund.
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Replacement requests are processed within 7 days, subject to stock availability.
For any further queries, feel free to contact our customer support team.
Shop with confidence at Simpex – Your trusted partner in photography and videography gear!
FAQs
Orders are processed within 24-48 hours, and delivery typically takes 3-5 business days for metro cities and 5-7 business days for non-metro and remote areas.
Once your order is shipped, you will receive a tracking number via email/SMS. You can use this to track your shipment in real-time.
If you receive a damaged, defective, or incorrect item, contact our support team at simpex@hotmail.com within 7 days of delivery. We will arrange a pickup and offer a refund or replacement.
No, returns for damaged or incorrect products are free of charge. Our team will arrange a pickup at no additional cost.
Refunds are processed within 5-7 business days after the returned item is received and inspected. The amount will be credited back to your original payment method.
For more queries, feel free to contact our customer support team!
